Terms & Conditions

1. WELCOME & AGREEMENT TO TERMS

Welcome to Bizma.

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, “Vendor”, or “you”) and Bizma, a company incorporated under the laws of India, having its registered office at [Registered Office Address] (“Bizma”, “Company”, “we”, “us”, or “our”).

These Terms govern your access to and use of the Bizma website, mobile application, vendor portal, customer portal, partner portal, and all related products and services (collectively, the “Platform”).

By accessing, registering on, browsing, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately cease use of the Platform.

2. ABOUT BIZMA

Bizma is a technology-driven Hyperlocal Commerce Platform that facilitates the discovery of nearby businesses, products, services, offers, advertisements, events, and professionals through location-based technology.

Bizma functions solely as an intermediary technology platform and marketplace. Unless expressly stated otherwise, Bizma does not manufacture, own, warehouse, or directly sell any products or services listed on the Platform.

All transactions are concluded directly between the Customer and the independent Vendor.

3. ELIGIBILITY

To access and use the Platform, you must:

1. Be at least 18 years of age, or have valid consent from a legal guardian;
2. Provide accurate, complete, and current registration information;
3. Maintain the confidentiality and security of your account credentials; and
4. Use the Platform solely for lawful purposes in compliance with these Terms and all applicable laws.

Bizma reserves the right to suspend, restrict, or terminate any account that is found to be in violation of these Terms at its sole discretion.

4. USER REGISTRATION & ACCOUNT

4.1 Registration

Access to certain features of the Platform requires registration.

4.2 User Representations

You represent and warrant that:

1. All information provided during registration is true and accurate;
2. The mobile number and email address provided belong to you; and
3. You will promptly update any changes to your account information.

4.3 Account Responsibility

You are solely responsible for all activities conducted under your account.

4.4 Identity Verification

Bizma reserves the right to verify your identity through OTP, email verification, or KYC documentation as may be required.

5. VENDOR REGISTRATION & OBLIGATIONS

Businesses registering as Vendors on the Platform agree to:

1. Provide genuine and verifiable business information and upload valid KYC documents where applicable;
2. Maintain accurate and updated business listings, pricing, offers, and advertisements;
3. Comply with all applicable tax, licensing, and regulatory requirements; and
4. Deliver products and services in a professional and lawful manner.

Bizma reserves the right, at its sole discretion, to approve, reject, suspend, or terminate any Vendor account that violates these Terms or applicable law.

6. CUSTOMER RESPONSIBILITIES

Customers agree to:

1. Use the Platform in a responsible and lawful manner;
2. Provide accurate information while placing enquiries, bookings, or orders;
3. Refrain from misuse of offers, coupons, or promotional campaigns;
4. Respect Vendors and other Users; and
5. Refrain from engaging in fraudulent, abusive, or illegal activities.

Customers acknowledge that they are responsible for reviewing Vendor information prior to making any purchasing decision.

7. ACCOUNT SECURITY

You are solely responsible for maintaining the confidentiality of your username, password, OTPs, and login credentials.

Any activity conducted through your account shall be deemed to have been authorized by you.

In the event of suspected unauthorized access, you must notify Bizma immediately at support@bizma.in.

8. ACCEPTABLE USE POLICY

You agree not to:

1. Provide false, inaccurate, or misleading information;
2. Impersonate any person or entity;
3. Upload or transmit viruses, malware, or any harmful code;
4. Attempt unauthorized access to the Platform or its systems;
5. Infringe upon any intellectual property rights;
6. Engage in spam, harassment, defamation, or any unlawful activity; or
7. Misuse Customer or Vendor data obtained from the Platform.

Violation of this clause may result in immediate suspension, permanent termination, and initiation of legal proceedings.

9. ORDERS, BOOKINGS & TRANSACTIONS

9.1

The Platform enables Customers to discover and connect with Vendors. All orders, bookings, enquiries, and purchases are made directly between the Customer and the Vendor.

9.2

Bizma is not a party to the transaction unless explicitly stated in writing.

9.3

Customers are advised to review all product and service details, terms, and pricing prior to confirming any order or booking.

10. VENDOR RESPONSIBILITIES

Every registered Vendor shall:

1. Maintain accurate business and listing information;
2. Advertise only genuine products and services;
3. Honour published prices, offers, and promotions, subject to applicable laws;
4. Maintain all requisite business licenses, registrations, and tax compliances; and
5. Respond to Customer enquiries within a reasonable timeframe.

Bizma reserves the right to delist, remove, or suspend any listing or Vendor account found to be in violation of these Terms.

11. OFFERS, PROMOTIONS & ADVERTISEMENTS

11.1

Vendors are solely responsible for the accuracy and fulfillment of all offers, discounts, and advertisements published on the Platform.

11.2

Bizma does not guarantee availability of offers, accuracy of Vendor claims, product quality, pricing, stock, or service delivery timelines.

11.3

Bizma reserves the right to reject, suspend, or remove any advertisement that is misleading, unlawful, infringing, offensive, or otherwise objectionable.

12. PAYMENTS

12.1

Payments may be facilitated through authorized third-party payment service providers.

12.2

Users agree that all payment information provided must be accurate. Applicable taxes, convenience fees, and service charges may be levied.

12.3

Bizma is not liable for any payment failures arising from banks, payment gateways, or network issues.

13. SUBSCRIPTIONS, WALLET & LOYALTY

13.1

Certain Platform services are available under paid subscription plans. Subscription fees are non-refundable except as required by law.

13.2

Bizma may offer Wallet, Cashback, Reward Points, and Loyalty Benefits. Such benefits have no cash value unless expressly permitted, are subject to expiry, and may be modified or withdrawn at Bizma’s discretion.

13.3

Rewards obtained through fraud or misuse are liable to be cancelled.

14. REFUNDS & CANCELLATIONS

Refund eligibility is governed by the respective Vendor’s policy, nature of product/service, and applicable consumer protection laws.

Where Bizma processes the payment, approved refunds will be credited to the original payment method or Bizma Wallet.

Bizma reserves the right to reject fraudulent or abusive refund requests.

15. REVIEWS & RATINGS

Users may submit genuine reviews and ratings.

Users shall not post false, defamatory, abusive, or manipulative content.

Bizma reserves the right to moderate, edit, or remove any review that violates these Terms.

16. INTELLECTUAL PROPERTY RIGHTS

All content on the Platform, including logos, trademarks, software, source code, designs, and databases, is the exclusive property of Bizma Technologies Private Limited or its licensors and is protected under applicable IP laws.

No part of the Platform may be copied, reproduced, or exploited without prior written consent from Bizma.

17. USER CONTENT LICENSE

By uploading content to the Platform, you grant Bizma a non-exclusive, worldwide, royalty-free, revocable license to use, display, and distribute such content solely for operating and promoting the Platform.

You warrant that you own or have rights to the content and that it does not violate any law or third-party rights.

18. SUSPENSION & TERMINATION

Bizma reserves the right to suspend or permanently terminate any account without prior notice in cases of:

• False information;
• Fraud;
• Breach of payment obligations;
• Security compromise;
• Violation of law; or
• Breach of these Terms.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Bizma shall not be liable for any indirect, incidental, or consequential damages arising from:

• Product/service quality;
• Vendor conduct;
• Delivery issues;
• Pricing disputes;
• Technical failures; or
• Third-party service disruptions.

All disputes regarding products/services must be resolved directly between the Customer and Vendor.

20. INDEMNIFICATION

You agree to indemnify and hold harmless Bizma, its directors, employees, and affiliates from any claims, losses, or damages arising out of your use of the Platform, violation of these Terms, or infringement of third-party rights.

21. FORCE MAJEURE

Bizma shall not be liable for any failure to perform due to events beyond reasonable control including natural disasters, government actions, cyberattacks, pandemics, or internet/power outages.

22. PRIVACY & DATA PROTECTION

Your use of the Platform is governed by our Privacy Policy .

By using Bizma, you consent to the collection and processing of your data in accordance with the Privacy Policy.

While we implement industry-standard security measures, no system can be guaranteed to be 100% secure.

23. THIRD-PARTY SERVICES

The Platform may integrate with third-party services such as payment gateways, maps, and analytics.

Bizma is not responsible for the policies or performance of such third parties.

24. GOVERNING LAW & DISPUTE RESOLUTION

24.1 Governing Law

These Terms shall be governed by the laws of the Republic of India.

24.2 Dispute Resolution

Parties shall first attempt amicable resolution. Unresolved disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka, India.

25. AMENDMENTS

Bizma reserves the right to modify these Terms at any time. Updated Terms will be effective upon posting on the Platform.

Continued use of the Platform constitutes acceptance of the updated Terms.

26. CONTACT & GRIEVANCE REDRESSAL

For queries or grievances, please contact:

27. ACCEPTANCE